Chatbot messaging provides an opportunity to start an interaction where users already are. No need to download a specific application, your users can directly interact with you and your services from these platforms.
Whether you are looking at setting up a chatbot on Facebook Messenger, Skype, Skype for Business, Slack, Teams, Telegram, Wechat or another platform, we implement the right connectors and make use of Artificial Intelligence and Linguistic tools.
Each messaging platforms has its own « rules » from an interface standpoint; we help you create bots that are adapted to these rules and constraints.
Native Chatbots enable to integrate your chatbots into your existing mobile applications or into your website, extranet, intranet…
Beyond its integration into your platform, native chatbots allow a total control over the converation interface and offer a tailored user experience (UI/UX).
You also decrease dependance and risks that come with third party tools (messaging platforms) and control issues related to data security, privacy etc.
With the rise of products such as Google Home and Amazon Alexa, completely new user experience are offered to the market.
Whether it is to use in a private environment like home or in a public space (through a terminal for exemple), virtual assistants allow users to interact in the most natural way: through the voice.
Made for a specific use, the creation of a virtual assistant requires a high level of thought and design. The tools used to create it follow the same framework, however the discussion flow needs to be adapted.
We offer the full scope of competencies needed to create your chatbots, whatever platform is chosen. We take part in the entire development cycle of your chatbot.
CONCEPTUALIZATION & STRATEGY
We help you to assess the necessity and relevance of the project to ensure the Chatbot will successfully support your project or organization.
We create and model chatbots chatting flows to provide an intuitive user experience.
We use the most well suited technologies to develop customized chatbots that are connected, fast and progressive to support your projects.
LEARNING & TESTS
Our team continuously test chatbots under development to make them the most relevant.
INSIGHTS & ANALYTICS
We keep track of each chat to produce KPIs and measure ROI of the chatbots.
MAINTENANCE & SUPPORT
With technologies and needs evolving fast, we help you maintain and upgrade your chatbots in time.